Last updated: August 11, 2026
This policy explains what information Knoxville Dock Builders collects through this website, why we collect it, and what choices you have. It applies to this site only.
Information we collect
When you submit a form or call the number on this site, we may collect:
- Your name, phone number, and email address if you provide one
- The service you asked about, your city, and any description of the problem you give us
- The page you submitted from, and marketing attribution such as UTM parameters and referrer
- Your IP address and browser user agent, retained for spam prevention and abuse handling
We do not knowingly collect information from anyone under 13, and we do not ask for payment card details, Social Security numbers, or other sensitive identifiers through this site.
How we use it
- To contact you about the service request you submitted
- To refer your request to an independent contractor who provides the service
- To measure which pages and marketing sources produce enquiries
- To detect and block automated or fraudulent submissions
Consent to be contacted
By submitting a form on this site, you agree that we may contact you by phone, SMS text message, or email about your request, including at the number you provided. Message and data rates may apply. Consent is not a condition of purchase. You can opt out of texts at any time by replying STOP, and you can ask to be removed from contact entirely by emailingestimates@knoxvilledockbuilders.com.
Call recording
Calls to the number on this site may be transcribed for quality and training purposes. Voicemail messages are converted to text and the audio is not retained. Where state law requires all-party consent to recording, you will be notified at the start of the call and may decline.
Who we share it with
Your request goes to the operator of this site. Where a contractor has been engaged to cover your area, it is passed to them so they can contact you about the work; where one has not, it is handled by the operator. We also use service providers who process data on our behalf — for example email delivery, SMS delivery, call tracking, hosting, and analytics. These providers are permitted to use the information only to provide services to us.
We do not sell your personal information. We do not share it with unrelated third parties for their own marketing.
Cookies and analytics
This site may use cookies and similar technologies for analytics and advertising measurement, including Google Analytics and advertising platform pixels where configured. You can block cookies in your browser settings; the site remains usable without them.
Retention
We keep enquiry records for as long as needed to service your request and to meet legal, accounting and dispute-resolution obligations, then delete or anonymize them.
Your rights
Depending on where you live, you may have the right to request access to the personal information we hold about you, ask us to correct or delete it, or opt out of certain uses. Residents of states with comprehensive privacy laws, including California, Colorado, Connecticut, Texas and Virginia, have these rights under their respective statutes. To make a request, email estimates@knoxvilledockbuilders.com. We will verify your identity before acting and will not discriminate against you for exercising these rights.
Security
Form submissions are transmitted over TLS and stored with access limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes
We may update this policy. Material changes will be reflected in the "last updated" date above.
Questions about this policy? Contact Knoxville Dock Builders atestimates@knoxvilledockbuilders.com or(865) 348-3365.